About Car Spain Online

1. Clarity and transparency right from the start

We believe that the price you see should match what you’re booking. That’s why we explain the hire terms and conditions clearly, so you know what’s included in your booking and what potential additional costs may apply depending on your circumstances.

We don’t like small print, unexpected costs, or customers only discovering important terms and conditions once they’re already at the airport.

We prefer to explain everything to you before you book, so that you can make your decision with complete peace of mind.

2. Personalised service, not just a booking

For us, the customer isn’t just a booking number. Behind every hire, there’s a person organising their holiday, a business trip or a few days to explore Mallorca.

That’s why we offer personalised service before, during and after your hire. If you have any queries before booking, need to clarify any details during your stay or need to arrange the return of the car, we’re here to help.

We maintain direct and friendly communication, mainly via WhatsApp, so that you can get your queries sorted quickly and easily.

3. Hassle-free collection and return

We know that, after a flight, the last thing you want is to waste time travelling, enduring long waits or dealing with unnecessary paperwork.

That’s why we organise vehicle collection at Palma de Mallorca Airport, with clear instructions so you know where to go and how to collect your car.

We also explain how to return the car, working around the agreed times. If collection or return takes place outside our usual in-person opening hours, we’ll provide you with the necessary instructions in advance to ensure everything goes smoothly.

Our aim is for you to make the most of your time in Mallorca right from the start.

4. Clear terms and conditions with no surprises

At Car Spain Online, we are committed to a car hire model in which transparency is just as important as the price.

Our terms and conditions include comprehensive cover with no excess and no deposit or security hold, as set out in the service you have booked. We also offer flexible payment options, so you can choose the method that best suits your needs within the agreed terms.

We want you to know exactly what you’re booking and not have to worry about frozen deposits or unexpected additional insurance charges.

5. We’re here to support you throughout your hire period

Our job doesn’t end when we hand you the keys. We want you to know that you can contact us if you have any queries regarding your hire or the arrangements for returning the car.

And when your hire period ends, we’ll still value your experience and your feedback, as they help us improve our service.

For us, a good experience isn’t just about handing over a car in good condition. It’s also about honouring our commitments, responding when the customer needs us and making every step of the process as smooth as possible.